Yearly Archives - 2020

BSG report – The impact of COVID-19 on the digitally excluded

The impact of COVID-19 on the digitally excluded

Broadband Stakeholder Group publishes research by Savanta ComRes into the impact of Covid-19 on digital exclusion in the UK

Broadband Stakeholder Group has published primary research on digital exclusion undertaken by the leading research consultancy, Savanta ComResThe research closely examines the attitudinal challenges that the UK faces in encouraging greater internet adoption by 3.6 million digitally excluded citizens, alongside the financial, and skills-based aptitudes. The research examines the lived experience of 30 respondents during the first phase of the pandemic. The results suggest that that we may now need to broaden the scope of policy questions that relate to the pathways online for the digitally excluded. 

The qualitative in-depth telephone interviews, undertaken between August and September 2020 by Savanta ComRes, highlighted the following findings: 

  • Internet adoption was primarily driven by social needs during lockdown restrictions and the physical separation from family and friends; with entertainment or online shopping purposes being more secondary drivers and benefits 
  • Concerns surrounding the benefit and value of digital connectivity and a lack of digital skills were key contributors to digital exclusion, with responders citing inability to decipher the steps to go online or build the digital literacy skills required. However, notably, attitudinal factors related to a perceived lack of need contributed to digital exclusion, with some respondents not seeing the benefits of learning digital literacy skills. 
  • Respondents cited the negative aspects of being online, such as the ‘keyboard warrior syndrome’ linked to the rudeness of people who are compulsively wedded to their digital devices, as a reason for not adopting digital skills during lockdown. However, for some parents digital literacy was required for their children’s educational needs to do online classes and homework. 
  • On a more positive front, fears around scamming, digital fraud, and identify theft that online adopters held prior to going online pre-pandemic have proved unfounded, prompting many to be grateful that they had to develop digital literacy skills. 

You can download the full report here.

Ofcom Statement on Implementation of the European Electronic Communications Code

In its December 2019 consultation, Ofcom proposed a package of measures to implement new customer protections in the EECC. In a statement by the regulator published today, the following decisions have been made:

  • Selling locked handsets will be banned – from December 2021.
  • Customers needing accessible formats due to their disabilities can request communications to be sent in a format that meets their needs (e.g. braille). This includes communications about their service such as price changes or payment reminders – from December 2021.
  • Customers will be given important information in writing before they sign a contract, including a summary of key contract terms (broadband providers must inform customers of the minimum internet speeds they can expect) – from June 2022.
  • Customers can exit their contract if providers make changes they were not previously informed of, and are not to their benefit during the minimum term. This applies to other services or equipment if bought as part of a bundle – from June 2022.
  • Enabling broadband switching across physically separate fixed networks, and banning notice period charges beyond the date of the switch for fixed residential customers – from December 2022.

Within the statement, Ofcom is consulting on proposed changes to the General Conditions, the Metering and Billing Direction and the Numbering Plan until 30 November.

The full document is available here:

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc

The Electronic Communications and Wireless Telegraphy (Amendment) (European Electronic Communications Code and EU Exit) Regulations 2020 – Transposition Update

Today legislation was laid in Parliament by Matt Warman, Parliamentary Under-Secretary of State for Digital Infrastructure, which implements the European Electronic Communications Code Directive. Transposing the changes into UK law ensures that Ofcom’s powers remain operable and reflect recent technological innovation. Some measures, such as the security of networks and services, are being given effect through alternative legislation.

The Draft Statutory Instrument can be found here.

Mobile Matters report: Ofcom explores shifts in mobile use during lockdown

Ofcom has published its second ‘Mobile Matters‘ report, which analyses how around 200,000 people used their Android mobile phones between January and April this year. Time spent on mobile calls rose significantly, as people turned to their phones to keep in touch with loved ones and work from home during the COVID-19 lockdown.

The report reveals marked differences in how people used their phones before and during the initial lockdown period, with the average mobile call in the initial weeks lasting around five and a half minutes – nearly two minutes more than before the social and working restrictions began. (more…)

Ofcom introduces new licence: ‘Spectrum Access: EHF’

In January this year, Ofcom published proposals for increasing terrestrial access to three spectrum bands in the 100-200 GHz range (116-122 GHz, 174.8-182 GHz and 185-190 GHz), currently used by Earth Exploration Satellite Services.  This was followed by a further consultation in May covering the technical analysis. Ofcom has set out its decision to introduce the new licence which can be applied for through Ofcom’s website, from today. (more…)

Telecoms Diversification Task Force

A new taskforce, the Telecoms Diversification Task Force, has been set up to support the development and implementation of the government’s forthcoming strategy on the UK’s telecoms supply chain – aimed at reducing the reliance on high-risk vendors and bring more players into the market. Lord Livingston will lead the taskforce as Chair, with members from industry (Vodafone, Openreach, Copper Horse, BSI) and academic experts from Universities of Surrey and Bristol. Technical Director of NCSC and Ofcom’s Director of Emerging Technology will provide technical advice.  (more…)

Local councils boost funding for Gigabit Broadband Voucher Scheme for rural areas


The announcement today builds on the earlier government update, setting out that a further 250,000 English homes and businesses are now eligible for boosted funding from 17 English councils for the Gigabit Broadband Voucher Scheme.

More than £22 million of additional funding has been provided by local councils to top-up the values of the vouchers in their areas. The Scheme targets areas where the cost of building new gigabit broadband infrastructure is likely to be too high for commercial operators to cover alone. Since May 2019, vouchers worth up to £3,500 for small and medium sized businesses and up to £1,500 for residential premises have been available to cover these costs in rural areas across the UK.  (more…)

Ofcom’s Connected Nations Report – Summer 2020

Ofcom has published its interim report which states that full fibre broadband is now available to over 4.2 million UK homes (14%), an increase of 670,000 (2%) since January. This is a result of increased rollout from the expansion of existing broadband networks as well as companies building entirely new fibre networks.

The UK Government recently announced that almost 500,000 premises across the UK have been connected to gigabit-capable broadband since summer 2018 as a result of a £1 billion government funding commitment that runs until the end of 2021, with a further £5 billion earmarked for the hardest-to-reach areas. Government has also launched a new taskforce – GigaTAG – to encourage further take-up of gigabit broadband services. (more…)

Launch of Government’s National Data Strategy

Digital Secretary Oliver Dowden announced Government’s National Data Strategy to drive growth, boost innovation, create new jobs and improve public services. Government will develop a clear policy framework to determine what interventions are needed to unlock the value of data across the economy and help drive the recovery from Covid-19. It proposes an overhaul in the use of data across the public sector and a programme of work will be launched that will transform the way data is managed, used, shared internally within government, and with wider public sectors organisations. (more…)

Release of 700 MHz spectrum band for 4G and 5G mobile use

One of Government’s major infrastructure projects – the clearance of 700 MHz spectrum airwaves – has  been delivered, allowing it to be used for 5G services and 4G rural mobile coverage.

On 20 August Ofcom announced that it had completed the work which began in 2017. This involved moving Freeview TV channels out of the 700 MHz spectrum band and re-tuning TV equipment in millions of homes, 99% of which was done by viewers themselves. Arqiva carried out the engineering necessary to change the frequencies on which transmitters were operating. TV broadcasters, Digital UK and Freeview, and Digital Mobile Spectrum Limited (DMSL) were all heavily involved. (more…)