Convergence

Connectivity and Levelling Up

THE GOVERNMENT’S anticipated White Paper on reducing regional economic inequalities in the UK has arrived with a reassuring 320-page thud. “Levelling up” – as both the programme and half the government department charged with delivering it have since been named – is now officially the central objective and the moral mission of this administration.

An important commitment demands a detailed plan of action, and the White Paper sets out twelve missions be achieved by 2030, including:

  • A globally competitive city, rising employment and productivity in every region;
  • A UK Shared Prosperity Fund in place of EU Structural Funding, with spending decisions devolved;
  • R&D investment outside the Greater South East to by 40% higher;
  • Public transport in every region to be significantly closer to the standards of London;
  • Higher standards of literacy and numeracy for primary school leavers;
  • More high-quality skills training for every region;
  • Existing gaps in life expectancy between regions to have been closed;
  • Increased pride and satisfaction in people’s local areas;
  • More home owners, fewer substandard rental properties;
  • Homicide, serious crime and neighbourhood crime to be down everywhere;
  • London-style Mayors for every region that wants one.

In among these pledges, the government is also committing that “By 2030, the UK will have nationwide gigabit-capable broadband and 4G coverage, with 5G coverage for the majority of the population”.

Project Gigabit, the DCMS programmes designed to deliver faster fixed connectivity, is well underway, but the White Paper finally sets the target for fixed connectivity, equating it to availability in 85% of premises by 2025 and “as close as possible to 100%” by 2030. With commercial provision expected to account for 80% coverage, the government’s commitment could easily be dismissed as timid. But this would be to misunderstand the huge challenges of connecting those parts of the country where commercial investment is unlikely to flow and where existing copper lines and infrastructure are not a part of the solution.

On 4G, the government will press ahead with its target of achieving 95% coverage by 2025 through the Shared Rural Network Programme. On 5G, the commitment is less clear, with a pledge only that “a majority” of the population will have a 5G signal by 2027.

But it is perhaps what the White Paper does not say about the potential for greater regional economic equality through improved connectivity that is most interesting. The White Paper notes that better connectivity helps the development of high-value sectoral clusters. It also declares that “high quality digital infrastructure can deepen local labour markets through remote working, making it more attractive for both workers and companies to locate regionally”.  But this is one of just three mentions of remote working in the entire White Paper – and the other two are in reference to the effects of COVID-19 lockdowns.

The future of work is, perhaps understandably, a topic that the authors of the White Paper had no intentions of trying to solve. It is also true that, with pandemic restrictions falling away and more people return to daily commuting and office working, the current situation is perhaps too fluid for a document that is concerned with setting clear measures of success for the next eight years. More ominously, advocates of the pre-pandemic status quo have a great deal invested in a UK where most people travel to work that takes place in its own dedicated physical space and where city centres are geared towards servicing this daily influx. With some national newspapers mounting what appears like a campaign to reverse the move toward remote working (a trend which long predates anti-COVID restrictions) it is perhaps understandable why the government chose to give such little emphasis to what may become a key driver of a more regionally economically equal Britain. The growth of remote working could do more – and do more quickly – to reverse the dominance of London and the South East than any amount of improvements in town centres, education standards and bus routes. Yet it is something we may not hear the government talking about at all.

Ofcom – Changes to WiFi, EECC update, Guidance for Vulnerable Customers and Call for Evidence on Emerging Technologies

Ofcom is making airwaves in the lower 6 GHz band available for WiFi services without the need for a licence, following a consultation earlier this year. The technical requirements for WiFi routers are also being amended to ease congestion and help meet the growing demand for wireless services now and in the future.

A further consultation on revised proposals to implement the new EECC has been launched, ahead of the final decisions due to be published in the autumn. These are (i) changes to the scope of the rules on annual best tariff information and (ii) revised definitions for ‘microenterprise’, ‘small enterprise’ customers and not-for-profit organisations. Deadline is 11 September. (more…)

Children and media: usage and attitudes

Ofcom has published a report on the media use, access, attitudes and understanding amongst children aged 3 – 15, and how parents manage this usage. The report revealed that whilst TV sets and tablets were used the most, TV viewing on a TV set is steadily declining, with consuming content becoming a more solitary activity and mobile viewing becoming increasingly popular. The reduction in TV viewing has been replaced for 3-4 year olds by spending an additional hour online, or gaming for 12-15s. (more…)

Ernst & Young Segment the Digital Household

Ernst and Young has published findings into consumer and household attitudes into broadband – including both connectivity and content. The research – Segmenting the Digital Household – follows on from the Bundle Jungle study published towards the end of last year. It details how differences in attitudes might affect customer preferences and behaviours, highlighting where communications providers can engage with and provide for consumer needs more effectively.

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Bundles – Consumers are struggling to find the one that fits their needs

According to a recent survey by consultancy firm Ernst & Young, the fast evolution of the bundle market combined with significant changes in the broadband infrastructure has translated into a vast array of service offerings. This is a sign that innovation and competition in the market are alive and well, however the complexity of the bundles leave in some cases consumers confused. The report suggests that to turn dissatisfied (and willing to switch) customers into loyal customers, service providers should be doing more to tailor their bundle packages to meet the needs of the diverse range of consumers (from “digital devotees??? and “loyal bundlers??? to “serious about sports??? and “functional users???).

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Lords publish report on Media Convergence and ‘the elephant in the room’

The Lords Select Committee on Communications has published its report on Media Convergence yesterday, after months of evidence sessions with some of the big hitters from the media world (including our very our Chair Richard Hooper). The report is available here with accompanying information here.

The Chair of the Committee, Lord Inglewood, commented on the report that “The elephant in the room has been the impact of technological change – the Internet. Sitting over most of the media we consume is a complicated framework of rules and regulations. These are supposed to make sure the content the UK public engages with meets their expectations. However, the simple days have gone.???

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