Further support for phone and broadband customers during the pandemic
Customers struggling to pay their phone or broadband bill during the Covid-19 pandemic are being asked to contact their provider to see how they can help. As we see a cautious and very gradual lifting of lockdown measures and extended furlough, people are more dependant than ever on their telecoms service. As we have reported many times, industry initiatives are already in place. Ofcom recently wrote to providers asking them to revisit the support they have available and calling for further measures in line with the vulnerability guide.
Policy & Programme Manager
Prior to joining BSG in August 2019, Gulistan worked in the corporate telecoms and tech sectors.
Her last role was in the BT Group Regulatory Affairs team where she specialised in consumer policy and regulation. At EE (previously T-Mobile and One2One), Gulistan was involved in launches of new products and services, including mobile number portability, iPhone and Apple watch, 3G, 4G (LTE), Voice over WiFi, Auto-Switching and Mobile Bill Capping. She also worked on government projects such as the Emergency Services Network, eCall, 999, 101 and NHS 111 services and programme managed security and resilience audits.